Available to work during the core hours of 8am - 5pm, Monday - Friday, US Pacific time.Take ownership of portions of our customer documentation to make sure it’s of top quality and up to date.Work with our engineers to reproduce bugs and solve interesting problems.Become a Mixmax product expert, answering all customer inquiries on your own.Work with your technical support colleagues to solve more complex customer issues. Own your place in our support queue, answering all questions from customers during your active hours.Dive into the Mixmax product and solutions to learn how they all work together.As our first Support Specialist in the region, you’ll also partner with our team in North America and elsewhere to diagnose customer issues, reproduce bugs, and improve our customer experience worldwide. We offer competitive salaries, meaningful equity, and generous benefits.Exciting news! We just hit $10 million in annual revenue, and are looking for our first Technical Support Specialist in Latin America to help delight our growing customer base and help them solve technical problems. Our company is distributed, with remote team members worldwide. We believe in sustainable and diverse approaches to work and life, because optimizing for the long-term is the best path to success. We take care of ourselves, our families, our customers, and one another. We’re a driven, passionate, responsible group that values personal and professional growth equally. We’re extraordinarily proud of the company we’ve built. This means more time to focus on what matters: engaging and serving the needs of customers. Since our launch in 2015, Mixmax has become the product of choice for over 10,000 Sales and Customer Success teams to eliminate and automate repetitive work. No matter your background or how you identify, if you’re excited about this role, please apply today! The Mixmax storyĪt Mixmax, our vision is a world without busywork. That’s okay–we’re human after all! Diversity and inclusion are core to our culture, and we’re actively committed to building a more inclusive and open workplace. Our commitment to diversity and inclusionĪt Mixmax, we know that nobody’s perfect, and that no one ever matches 100% with a job description. Comfortable with ambiguity and pitching in with other projects as needed.Experience and past success in a remote position, preferably including working with team members in North America.Fluent in written and spoken English, and comfortable dealing with English-speaking customers.Comfortable testing solutions and resolving issues when other team members are not available.
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